To see why customers are not getting email and text notifications or reminders, follow the steps below:
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Make sure notifications and reminders are turned on in your settings
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Make sure the client has a valid email and phone number
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Ensure that the notifications and reminders options are enabled in the client's profile
The client will be notified if you book an appointment on the calendar from the Vagaro account.
Important
Remember, if customers book an appointment, class, or workshop from the online booking page, they will not receive a text notification. But they will see a message on the screen confirming that the appointment was booked.
Also, note that customers can only reply to email notifications. They can't respond to automated text messages because they come from a short code number, 89885.
In this article, we will go over the following:
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Click Settings and then click Email & Text Marketing under Booking.
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Turn on the options to allow customers to receive the following notifications: Appointment Details, Confirmation Requests, and Appointment Reminders.
You can also turn on HIPAA Compliant Notifications (does not show the service name), add a message to include in appointment emails, and toggle sending notifications to the Business and Employees on or off.
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Click Save to finish.
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Click Customers and then select a customer.
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Click Edit Profile.
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Enter the customer's email address to receive email notifications.
Enter the customer's mobile number in the Mobile Phone field so they can receive text notifications. Select a country code from the list and enter a valid phone number for that country.
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Click the drop-down list under Appointment Reminders. Then check or uncheck Email, SMS/Text, and Push Notification.
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Click Update to finish.
T-Mobile customers not receiving text messages from Vagaro likely have the Message Blocking feature set on their accounts.
Message Blocking is a service that allows you to block messages to and from your phone. Thus, you can block incoming and outgoing text messages (SMS), picture messages (MMS), Instant Messages (IM), and emails.
If this is the case, click the following link to receive text messages from Vagaro: https://www.t-mobile.com/support/plans-features/message-blocking.
Comments
3 comments
No matter what settings I change on the back end customers no longer receive texts notifications when they book even if profile is set to do so. This is both on android and apple and all carriers. We have tried booking through Vagaro site as well as the app and both methods result in only an email notification unless I book for them and then they receive a text. I also receive text notifications when they book but they do not. This is very frustrating for us and our customers since we just switched to booking through Vagaro for appointments only.
All settings are set for notifications in both salon & customer profile. Nobody is receiving their appointment notifications today via tex or e-mail?
Hi Elizabeth,
I assigned a ticket to your comment so my team can investigate. Someone from support will contact you shortly.
Thanks,
Jamie
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