Customers Not Receiving Notifications and Reminders - Web Version

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    Dustin Giffing

    No matter what settings I change on the back end customers no longer receive texts notifications when they book even if profile is set to do so. This is both on android and apple and all carriers. We have tried booking through Vagaro site as well as the app and both methods result in only an email notification unless I book for them and then they receive a text. I also receive text notifications when they book but they do not. This is very frustrating for us and our customers since we just switched to booking through Vagaro for appointments only.

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    Elizabeth Carney

    All settings are set for notifications in both salon & customer profile.  Nobody is receiving their appointment notifications today via tex or e-mail?

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    Jamie Bennett

    Hi Elizabeth,

    I assigned a ticket to your comment so my team can investigate. Someone from support will contact you shortly.

    Thanks,

    Jamie

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