Troubleshooting the Credit Card Swiper on an Apple Device

To troubleshoot the credit card swiper on an iPhone or iPad, go through the following steps:

• Clean the reader
• Make sure credit card processing is setup properly on Vagaro
• Enable microphone in Settings
• Disable the mono audio, EQ, and Volume Limit options
• Force close any running apps
• Uninstall and Reinstall Vagaro Pro
• Update Apple iOS

*If you've completed these steps and the swiper is still not working, please call 925-464-1932 so we can go through additional troubleshooting steps. If the reader is still not functioning, we'll place an order to get you a new one. 

Remember, the mobile credit card reader does work with an iPhone 7. However, you will need to use the Lightning to Headphone adapter that Apple has included in the box for the phone. 

Let's get started!

Clean the Reader

With time, the magnet in the reader may get dirty. The tinting on some wallets may also rub off on the client's card which in turn can rub off on the magnet. A quick way to clean it is to get a paper towel and fold it enough so it fits in the slit. Then slightly damp it with a small amount of rubbing alcohol(preferred) or Windex. Don't soak it. Rub it back and forth between the slit. This may take a couple of times. After you have cleaned it, swipe the card again.

Make Sure Credit Card Processing is Set Up Properly on Vagaro

1. Click Settings.

2. Select Credit Card Processing.

3. Make sure that this page is Enabled and your name is under the Merchant Account section. If it states "Awaiting Approval" this means that the merchant account still needs to be approved and we need to wait for it to go through.

If a problem with either the credit card or your card reader prevents you from swiping, you can enter the credit card information manually. Note that your transaction will be subject to higher, key-entered rates. 

Enable Microphone in Settings

When using the Vagaro Pro credit card reader on your iPhone or iPad device for the first time, Vagaro Pro will need to access the microphone setting to recognize the signal from the reader.

To make sure this setting is enabled, please follow the instructions below.

1. Go to the Settings icon on your device.

2.  Click Privacy and then Microphone.

3. To enable microphone access for the Vagaro Pro App, click on the switch next to it so it turns green. 

Plug in the reader and try to swipe again. Make sure you do not have any cover on your iPhone or iPad. This prohibits the device from being inserted completely. 

Disable Mono Audio 

To disable the Mono Audio, go to your Settings on your phone. Tap General. Tap Accessibility. Then make sure the Mono Audio option is turned off. 

Disable the EQ and Volume Limit Options

To disable the EQ and Volume Limit option, go to your Settings on your phone. Tap Music. Then make sure the EQ and Volume Limit options are turned off. 

Force Close Any Running Apps

If you've updated your Authorize.net API Login and Transaction key and it is set up on Vagaro, you may also want to consider to force close apps on your iPad / iPhone

1. Double Tap on the Home button. 

2. Swipe up on each running app to fully close it. Once they are all closed you will be left with just the home page.

Uninstall and Reinstall Vagaro Pro

If the credit card reader still doesn't work after setting up microphone access and closing all apps, the next step is to delete the Vagaro Pro app. 

1. Hold the Vagaro Pro icon for a couple of seconds until the apps start to wiggle.

2. Click on the X and then Delete.

3. After the app is uninstalled, hold the Home and Power button together until you see the Apple icon appear. This will not delete any of your device's data.

4. After your iPhone / iPad reboots, reinstall the Vagaro Pro app in the App Store and try it again.

Update Apple iOS

Please make sure you are running the current iOS on your iPhone / iPad. You can check what iOS you're running on your iPhone / iPad by going to "Settings" --- "General" -- "Software Update". It will tell you if you have the current version or need to update it. Update it if necessary.

1. Go to the Settings icon on your device.

2. Click on General and then Software Update. If there is a pending update please perform the update and try using the reader after it is done. 

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