To troubleshoot the credit card swiper on an iPhone or iPad, go through the following steps:
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Clean the reader
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Make sure credit card processing is set up properly on Vagaro
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Enable microphone in Settings
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Disable the mono audio, EQ, and Volume Limit options
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Force close any running apps
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Uninstall and Reinstall Vagaro Pro
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Update Apple iOS
If you've completed these steps and the swiper is still not working, please call 925-464-1932, ext. 2 (in the U.S.), so we can go through additional troubleshooting steps.
Support numbers for other countries:
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Australia: (02) 8319 9138 ext. 2
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Canada: 778 897 2477 ext 2
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United Kingdom: (020) 3876 9856 ext 2
Remember, the mobile credit card reader works with an iPhone 7 and later models. However, you will need to use the Lightning to Headphone adapter.
Over time, the magnet in the reader may get dirty. The tinting on some wallets may also rub off on the client's card, which can rub off on the magnet. A quick way to clean it is to get a paper towel and fold it enough so it fits in the slit. Then slightly dampen it with a small amount of rubbing alcohol (preferred) or glass cleaner. Don't soak it. Rub it back and forth between the slit. This may take a couple of times. After you have cleaned it, swipe the card again.
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Click Settings.
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Select Credit Card Processing.
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Make sure that this page is Enabled and your name is under the Merchant Account section. If it states "Awaiting Approval", the merchant account still needs to be approved, and you must wait for it to go through.
If a problem with the credit card or your card reader prevents you from swiping, you can manually enter the credit card information. Note that your transaction will be subject to higher, key-entered rates.
When using the Vagaro Pro credit card reader on your iPhone or iPad device for the first time, Vagaro Pro will need to access the microphone setting to recognize the signal from the reader.
To make sure this setting is enabled, please follow the instructions below.
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Go to the Settings icon on your device.
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Click Privacy and then Microphone.
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To enable microphone access for the Vagaro Pro App, click the switch to enable (green.)
Plug in the reader and try to swipe again. Make sure you do not have any cover on your iPhone or iPad. This prohibits the device from being inserted completely.
To disable the Mono Audio, go to your Settings on your phone. Tap General. Tap Accessibility. Then make sure the Mono Audio option is turned off.
To disable the EQ and Volume Limit options, go to Settings on your phone. Tap Music. Then make sure the EQ and Volume Limit options are turned off.
If you've updated your Authorize.net API Login and Transaction key and it is set up on Vagaro, you may also want to consider forcing apps on your iPad / iPhone to close.
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Double tap Home.
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Swipe up on each running app to close it fully. Once they are all closed, you will be left with just the home page.
If the credit card reader still doesn't work after setting up microphone access and closing all apps, the next step is to delete the Vagaro Pro app.
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Hold the Vagaro Pro icon for a couple of seconds until the apps start to wiggle.
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Click on the X and then Delete.
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After the app is uninstalled, hold the Home and Power button together until you see the Apple icon appear. This will not delete any of your device's data.
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After your iPhone / iPad reboots, reinstall the Vagaro Pro app in the App Store and try it again.
Please make sure you are running the current iOS on your iPhone / iPad. You can check what iOS you're running on your iPhone / iPad by going to Settings / General / Software Update. It will tell you if you have the current version or need to update it. Update it if necessary.
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Go to the Settings icon on your device.
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Click General and then Software Update.
If there is a pending update, please perform the update and try using the reader after it is done.
Comments
1 comment
What about troubleshooting iMac problems? I'm supposed to only have to plug it in and it should work, but it doesn't: I get keyboard unrecognized type error.
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