Using the House Call Feature

The House Call feature allows you to offer services to be performed at your client’s home or at another remote location. You can easily get directions to your destination, send your customers your ETA and notify them of your departure and arrival using notifications.

To use the House Call feature, follow the steps below.

This article has the following sections, click to jump to the section you want:

• Creating a House Call Service on the Vagaro Pro app (follows)
• Creating a House Call Service on the Web Version
• Sending Your Customers Departure and Arrival Notifications from your Mobile Device
• Editing House Call Settings on the Vagaro Pro app
• Editing House Call Settings on the Web Version
• Booking a House Call Appointment

Creating a House Call Service on the Vagaro Pro app

1. Tap More at the bottom of the screen. Then choose Settings.
   
   
2. Select Service / Class Menu from the list.
   
3. Now select Services at the top of the screen.
   
   You will have two options:
   Option 1 - You can either select an existing service to edit.
   Option 2 – You can create a new service.

Option 1 - Edit an Existing Service

Option 2 - Create a new Service

Creating a House Call Service on the Web Version

1. Click Settings at the top of the page.
   

Option 1 - Edit an Existing Service

Option 2 - Create a New Service

2. On the next screen toggle the House Call Service option on.
   
3. Click Save at the bottom of the screen to save these settings.

Sending Your Customers Departure and Arrival Notifications from your Mobile Device

1. Tap Calendar at the bottom of the screen.
   
2. Select the appointment. It will have a small car icon to indicate that it is a House Call appointment.
   
3. From the list that appears, choose House Call.
   

Choose from three options:

• I’m On My Way
  
• I Have Arrived
  
• Get Directions
  
  

I’m On My Way - Tap this to notify your clients of your departure and send an estimated time of your arrival. You can change the estimated time by tapping the plus or minus signs.

I Have Arrived - Choose this option to let customers know you are at their location.

Get Directions - Tap this option to choose your preferred navigation app. Once chosen your map will launch on your device.

Editing House Call Settings on the Vagaro Pro app

1. Tap on More at the bottom of the screen.
   
2. Select Settings from the menu.
   
3. Scroll down to Booking, and then tap House Call.
   
4. On this screen, you can select and edit your House Call settings. There are four different fields you can customize.

• One way driving time for House Calls - The amount of time you allow yourself for travel.
• Additional cost for House Calls – Charge House Call appointments a mileage or travel fee.
• Additional points redeemed for House Calls– Require a customer to use additional points to redeem a House Call service using their point balance.
• House Calls are Mandatory –Toggle this option On to only allow appointments at the clients’ home. Toggle this option Off if you prefer to host services at different remote locations.
  
  

5. Select Save at the bottom of the screen to finalize these settings.

Editing House Call Settings on the Web Version

1. Go to Settings.
   
2. Select House Call from the menu on the left side of the page.
   
3. On this screen, you can select and edit House Call settings. 

4. Click Save to finalize these settings.

Booking a House Call Appointment

1. Select Calendar from the top of the page.
   
2. Click an available time slot and then select New Appointment.
   
3. Select the service you want to book from the dropdown list.
   
4. In the bottom left corner of the pop-up, click the House Call menu, and then select At customer’s home.
   
5. Once you select a customer, their address will automatically populate the Address box.
   Click Change Address to update the customer's address.
   
6. Once you have entered all the appointment details and verified that the address is correct, click Book to finish booking the appointment.