If the balance on a customer's gift card is empty and needs to be refilled, you can easily use that same gift card and refill their balance from the checkout screen.
Prerequisites: This feature is available for all Vagaro businesses.
To reset a gift card on the Vagaro Pro app:
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On the Checkout screen, with the recipient selected, tap Shopping Cart, +Add Item, and then Gift.
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Enter the number of the certificate you are resetting.
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Tap Done.
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Enter the value you are adding to the card.
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In Recipient's Name, enter the card holder's name (it will be in both Sender and Recipient name fields.) Or you can enter a different name for Recipient.
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For other fields:
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Enter a Message, if wanted.
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If you want to send an email notification, check Send email to: [recipient name].
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Check or clear Print Gift Certificate to print a copy or not.
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Tap Select Design.
Select a preferred Template type and design.
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Tap Add to Cart.
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An alert screen pops up, telling you that this GC number already exists. Click Reset Gift Certificate to continue.
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The Gift Certificate number changes to add a reset sequence number (-0001, etc.)
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Tap Add to Cart again.
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Tap Done.
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Complete the checkout process.
To reset a gift card on the web version of Vagaro:
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On the Checkout screen, with the recipient selected, click Gift.
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Enter the number of the gift certificate you are resetting.
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Enter the value you are adding to the gift certificate.
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In Recipient's Name, enter the certificate holder's name (it will be in both Sender and Recipient name fields.) Or you can enter a different name for Recipient.
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For other fields:
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Enter a Message, if wanted.
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Select a Template type and design.
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If you want to print a copy of the reset GC, check Print Gift Certificate.
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If you want to send an email notification, check Send email to: [recipient name].
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Click Next.
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An alert screen pops up, telling you that this GC number already exists. Click Reset Gift Certificate to continue.
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The Gift Certificate number changes to add a reset sequence number (-0001, etc.)
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Click Next again.
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On the Gift Certificate preview screen, click Add Gift Certificate to finish.
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Complete the checkout process.
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