Vagaro's cancellation and no-show fee feature can help prevent loss in income when customers cancel or don't show up to their appointments. You can easily charge cancellation/no-show fees manually from the Calendar and automatically when customers cancel online. In addition, cancellation fees act as a deterrent against last-minute cancellations, especially because your cancellation policy is visible to customers throughout your Online Booking Page. This article will cover how you can manually charge cancellation fees for your business.
Prerequisites: This feature is available for all Vagaro businesses. However, Credit Card Processing is highly recommended because some features, like charging credit cards, will not be available.
To charge a cancellation/no-show fee on Vagaro Pro.
-
At the bottom of the screen, select Calendar.
-
Select the class you want to modify.
-
Select Edit to view attendees.
-
Select the Attendees tab.
-
Find the attendee, select their profile, and then select Cancel or No-Show.
-
(Optional) Enter a message to the customer.
-
Confirm the Cancellation/No-Show Fee amount and change it as needed.
-
To enter a percentage-based fee, select Fee %.
-
-
Select Select a Payment Method and charge the customer the fee. You can use the customer's card on file, redeem gift card on their profile, or use another payment method from the Checkout screen.
-
Select Charge Fee to finalize payment.
Note
You can select Do Not Charge if you do not want to charge a cancellation fee for this class.
If you don't want to add a cancellation to a customer's appointment history, deselect Add to customer's cancellation history.
To charge a cancellation/no-show fee on the web version of Vagaro.
-
At the top of the page, select Calendar.
-
Select the class you want to modify.
-
Select Edit to view attendees.
-
On the right side of the popup, find the attendee, select More
next to their profile, and then Cancel or No-Show.
-
Select the text box to add a percentage-based fee or enter a new amount.
-
-
(Optional) Enter a message to the customer.
-
Confirm the Cancellation/No-Show Fee amount and change it as needed.
-
Under Payment Method, choose a payment method. You can use the customer's card on file, redeem gift card on their profile, or use another payment method from the Checkout screen.
-
Select Charge Fee to finalize payment.
Note
You can select Do Not Charge if you do not want to charge a cancellation fee for this class.
If you don't want to add a cancellation to a customer's appointment history, deselect Add to customer's cancellation history.
Comments
0 comments
Please sign in to leave a comment.