Stay transparent with your customers by creating a variety of policies for your business. With Vagaro, you can easily document your business's policies and display them throughout the customer booking/cancellation experience. These policies can help address customer complaints, authorize cancellation/no-show fees, and set expectations for refunds.
Prerequisites: This feature is available for all Vagaro businesses.
Cancellation policies help protect both the business and service provider and their customers. Your business will have a documented plan of action if someone cancels, and the customer will be made aware of what penalties they'll face when they cancel. This can set clear expectations for the customer and help protect your business from chargebacks as the cancellation policy is an essential piece of documentation when disputing a chargeback.
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Go to your Online Appointment Rules settings.
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On computer and tablet, go to → .
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On mobile, go to → → .
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Scroll to Appointment Cancellation Policy.
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Under Appointment Cancellation Policy and/or Class Cancellation Policy, enter your business's policy.
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Select Save.
Your cancellation policies are displayed every time a customer books online and in the About tab on your Online Booking Page.
Note
If you have Credit Card Capture and Cancellation/No-Show fees configured, the system will automatically generate a cancellation policy for your business.
You can view and modify your Cancellation Policies from the following pages:
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