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Instagram Warning - Vagaro Booking Button is Going Away

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Donna J
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December 2020

There has been a change to how Instagram (through Facebook, which owns Instagram) is handling the integration to Vagaro.

If you see the following warning:

warning-phone_2x.png

follow these steps to update your integration:

  1. If you haven’t already dismissed the warning screen, tap Update.
  2. If you did dismiss the warning, go to your Instagram account on your mobile device and go to your Profile.

    Select Action Buttons on the profile screen:
    instagram_1_2x.png
  3. Select Book Now.
    instagram_2_2x.png
  4. Select Vagaro Booking on the Select Partner screen.
    instagram_3_2x.png
  5. Log in using your Vagaro credentials.
    Note: You must use the Account Owner credentials here. This login will authorize sharing your account details with Facebook.

    4-Vagaro_signin_2x.png
  6. Tap Authorize.
    instagram_5_2x.png
  7. Confirm your Vagaro business by tapping Next.
    Note: If you have a multi-location business, select the location that you use for the Facebook and Instagram integration here.

    instagram_6_2x.png

The Action Button screen now shows the Vagaro Booking selection for your Book Now button.

instagram_7_2x.png

 

Troubleshooting Steps

Problem: Business not found

If your business doesn’t show up on the Confirm Your Business screen, you will have to deactivate and reactivate the connection to your Facebook account. Follow these steps.

Note: These steps must be taken from the Vagaro Web version, and any login credentials must be the Account Owner’s.
  1. Go to Settings > Add-Ons > Integrations.
  2. If the Facebook integration shows as Active, click Learn More, and then Deauthorize.
    Note: You will be asked to log in to your Facebook account to confirm.
  3. Back on the Integrations > Facebook screen, click Activate Facebook Booking.
  4. Toggle the Instagram link to Yes in order to add that integration.
    troubleshoot_1_2x.png

 

Problem: Cannot perform Facebook authorization steps

If you find that you cannot access the Settings pages or that Facebook will not reauthorize your account, you are probably not logged in to Vagaro with the Account Owner credentials.

Log out of Vagaro and log in again using the Account Owner login information and try again.

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2 comments

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    Dayron Booth

    The Vagaro option isn't popping up?

     

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    Donna J

    Hi Dayron... I know we've been having problems with Instagram integration, but didn't know it extended to this fix... I'll mention it to our team, but please put in a support ticket to see if we can get it working for you.

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