Add and Charge Card on File

Comments

7 comments

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    Connie

    I have never had to give my whole address to anyone when securing with a credit card, only the zip code. Our clients are not impressed with giving us their whole address and it slows down the entire office by collecting this extra information. We have also ran into the problem where it can't find the address because they are in a rural area and it won't recognize the address. We are than stuck with not being able to collect the credit card information. It would also be helpful if it would at populate the fields from the Customer file to CC information or vice versa so we don't have to enter things in twice. 

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    Vagaro Support

    Hi Connie... Unfortunately, we can't use the customer's profile address, and we must collect the billing address for security purposes. Usually, if the address doesn't auto-populate when you enter it, you can continue and then confirm the address. Remember that this process is only for storing a card on file for the customer.

    Best,

    Donna

    0
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    Bekah

    Echo to all these previous comments. Over half of the times we try to enter in addresses they are not recognized, it wasted time filling out just to not work, and it won't let us choose the state when it pops up with the verification screen. So we just exit out and run their card without saving it. There also seems no way to swipe the card to save and you have to manually enter it in. Very frustrating after transferring from Square who had a seamless procedure for saving cards on file. Why isn't just the billing zip code an option?

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    HEATHER LEWIS

    We should be able to send the client something like an invoice to keep their card on file. They could fill it out to capture their card information. This is unnecessary work for us and it shouldn't be this difficult. There are lots of other booking systems that have figured this out. It bogs down the front desk. 

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    Jamie B

    Hi Heather,

    Customers can add their card on file when booking online (with credit card capture turned on), or you can send them a form with a credit card module. This will save any payment information they attach to the form.
    https://support.vagaro.com/hc/en-us/articles/360053362814
    Here is a support article with more information. 

    Thanks,

    Jamie

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    Aubre

    Hey there! Maybe someone can answer this. We used to be able to charge a deposit as well as keep the clients card info under the customers profile automatically when they book online. My renter noticed that clients can pay the deposit but then if they no show for their next appt she goes to charge them and there is no card on file. When there should be because they paid deposit. Help! Thank you

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    Jamie B

    Hi Aubre, does this happen every time a customer No-Shows?

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