2-Factor Authentication provides extra security for Vagaro accounts, requiring you and your employees to enter a security code before logging in. This helps prevent unauthorized access to accounts.
All Vagaro employee accounts use 2-Factor Authentication by default for signing on from new devices or existing devices after 30-days.
When you log on to a new device or every 30-days, you'll see a pop-up message to verify your account:
Here's an example of an authentication code email message:
Enter that code in the verify screen, and you'll see the Account Verified confirmation.
You will receive this notification when attempting to log in from a new or unrecognized device.
Comments
6 comments
So it is because I have a dynamic IP address both at home and at the spa, that is why I have to do this 2 step verification over and over?
Is there a way to turn this off? We are prompted nearly every time the home screen times out to do the 2-factor authorization and resign in again. It gets texted to our account holder's phone and is not always available- quite frustrating.
2-Factor Authentication is now the default for all employee accounts. There is no way to turn it off. It SHOULD only require verification every 30-days from a particular device, so if that's not what you are experiencing, please contact support for more help.
I'm having the same issue. EVERY time I go into Vagaro from the same device, they send me a code via text that I have to enter in order to access the program. Yes; frustrating.
We are having to enter a code EVERY SINGLE TIME WE LOGIN and we need this to stop! We work in a spa and our staff members are NOT allowed to have their phones. They must have them locked up in their locker at all times unless they are on breaks. Disable this feature unless requested!
I understand your frustration and I'm passing your comments along to our dev team.
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