2-Factor Authentication provides extra security for Vagaro customer and business accounts, requiring you and your employees to enter a security code before logging in. This helps prevent unauthorized access to accounts.
When you log on to a new device or every 30-days, you'll see a pop-up message to verify your account:
Here's an example of an authentication code email message:
Enter that code in the verify screen, and you'll see the Account Verified confirmation.
You will receive an email notification when attempting to log in from a new or unrecognized device.
Important
If you are experiencing problems with 2-Factor Authentification on the web, reload the page and try again.
If you are experiencing problems with 2-Factor Authentication on the app, please ensure you have the app's most recent version. If an app update doesn't resolve issues, contact Vagaro Support.
Comments
27 comments
So it is because I have a dynamic IP address both at home and at the spa, that is why I have to do this 2 step verification over and over?
Is there a way to turn this off? We are prompted nearly every time the home screen times out to do the 2-factor authorization and resign in again. It gets texted to our account holder's phone and is not always available- quite frustrating.
2-Factor Authentication is now the default for all employee accounts. There is no way to turn it off. It SHOULD only require verification every 30-days from a particular device, so if that's not what you are experiencing, please contact support for more help.
I'm having the same issue. EVERY time I go into Vagaro from the same device, they send me a code via text that I have to enter in order to access the program. Yes; frustrating.
We are having to enter a code EVERY SINGLE TIME WE LOGIN and we need this to stop! We work in a spa and our staff members are NOT allowed to have their phones. They must have them locked up in their locker at all times unless they are on breaks. Disable this feature unless requested!
I understand your frustration and I'm passing your comments along to our dev team.
I don't even have a multi person account at the moment and it is making me do the verification every time I turn it on in the morning. Pain in the ASS
How do we disable this 2-Factor Authentication? This is not necessary for us and is a real inconvenience.
Folks, I don't know what to say. I know there are anti-fraud reasons for implementing 2-factor... I don't know if anything is being done to either make it easier to use or find ways to disable it for those that really don't need it.
OMGoosh! Help! This is time-consuming and crazy! Every time we log in on our desktop version of Vagaro it's shooting us a verification code. How do we turn this off ⁉️... I'm not doing any transactions through VGR, I don't need this degree of fraud prevention.
PLEASE VAGARO support, remove this feature or let us choose. EVERY single time we login we have to do the authentication Its time consuming and very frustrating. It should only ask for the code when we login using a different IP address or device. Not on the same device every single day.
How do we set the code to go to a different phone number, without changing the main phone number?
Hi Linny,
Vagaro currently doesn't have that feature for 2-factor authentication. However, you can request this feature to be added in the future.
https://feedback.vagaro.com/forums/915991-feature-requests
Thanks,
Jamie
I realize 2-Factor Authentication is supposed to be every 30 days, but Vagaro thinks that every login (from the SAME computer, browser, and network) is a "new device". I used to only get an email informing me of this which I was willing to put up with. Now, as of this morning, it's 2-factor authentication every time. E gads.
Is there something I can do to get Vagaro to remember my computer/browser/network?
Thanks,
Raoul
Hi Raoul,
Thanks for bringing this to our attention. I created a ticket for you. Somebody from support will contact you shortly.
Thanks,
Jamie
We are experiencing the exact same issue as most above commenting. I realize 2-Factor Authentication is supposed to be every 30 days, but Vagaro thinks that every login (from the SAME computer, browser, and network) is a "new device".
Is there something I can do to get Vagaro to remember my computer/browser/network or pause the 2FA altogether until that's possible? It's impeding our productivity to extreme levels at this point.
I want to disable this feature. It requires it every time from my desktop at my salon and I'm not there every day. My stylists can't get in to book! We don't run payments through vagaro. I'm ready to switch to a different booking program.
So we have the same issue. It prompts us for the code every time. We also want this feature removed.
Same issue here... please, we need to disable this feature.
This is happening tour account ass well please help!
Like others, we do not use Vagaro for transactions - only for scheduling. We DO NOT need this level of security and it is creating a lot of chaos for our business. Honestly, we will probably seek a different platform if this "feature" can't be disabled.
your system getting broken every day. we dont want this feature, why can we have options to turn or off?
I've assigned support tickets for these last two comments on 2-FA. You should hear from them soon.
My staff HATES this and wants a way to turn it off.. really this is the biggest complaint they have for the whole system. We get asked to verify all the time, sometimes multiple times in a day. Is there a way to turn this off? It would be appreciated.
This is a terrible update. Please turn it off or make it accessible to turn off by choice.
Please create a way to turn this feature off. It is more of a hassle than it is a help and very frustrating.
I'm told that, for many security reasons (more than just payment processing), this is here to stay. Please be sure you have the latest version of the app.
Article is closed for comments.