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Delete a Customer - Web Version

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Donna J
  • Updated
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Follow the steps below to learn how to delete single or multiple customers at once. You can also bulk restore customers that were deleted on a specific date. Click this link Restore Deleted Customers to learn more.

Delete a Single Customer

  1. Click Customers.

    click_customers.png

  2. Find and select a customer.

  3. Click Delete.

    delete_button_web_2x.png

  4. Confirm deletion.

    delete_customer_web_2x.png

Deleting Multiple Customers at Once

  1. Hover over Customers, then select Customer List.

    customer_list_web_2x.png

  2. Click the Select All checkbox to select all customers or click checkboxes for individual customers. Click Delete when you are finished.

    delete_multiple_web_2x.png

  3. Click Delete to confirm the deletions.

    delete_customer_multiple_web_2x.png

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Comments

9 comments

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  • Avatar
    Angie Lamb

    It seems to be almost impossible to delete a client! I have merged, deleted, deleted, and merged. If I can't have more than one client with the same email address, it should be easier to delete names!!

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    Charles I

    Hi Angie. If you send us the name of the customer as well as the email address we can merge the clients for you. Just send them to support@vagaro.com.

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    Cee Rich
    • Edited

    Hello Can you delete clients that has not booked a appointment with in a year

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    Cee Rich

    It’s very hard to delete clients by name when you have many but if they have not returned in a year I wish they can automatically be deleted

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  • Avatar
    Donna J

    Cee: There's no way to automatically delete customers, but the Customer report will let you do what you need: find customers who haven't booked within selected dates and delete them.

    1. Go to Reports > Customers
    2. Open Advanced Filters
    3. Select a date range under Last Visit
      You can set up other search criteria, or just go by date
    4. Run the report
    5. It's easier to view by selecting Grid View
    6. Check the boxes by customers you want to delete or use Select All at the top of the report
    7. Click Delete

    There is an Undo Delete option in case you want to restore deleted customers. You use it by date deleted.

     

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    JD Cherry

    This article's pictures say you cannot undo a customer delete but then there is also a note that you can restore the customer. Which is it? 

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    Jamie Bennett
    • Edited

    Hi JD,

    Thanks for bringing this to our attention. You can restore deleted customers. I just let my team know and the screen should be updated soon.

    Thanks,

    Jamie

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    JD Cherry

    Hi Jamie, I do not think you can individually restore individual customers. You can only bulk restore all customers through a specific date, which defeats the purpose. 

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  • Avatar
    Jamie Bennett
    • Edited

    Hi JD,

    Yes, you are correct. Currently, you cannot restore individual customers, only in bulk. I will make this more clear when I update this article. 

    In the meantime, here is a feature request that you can vote for. We appreciate the feedback.

    Thanks,

    Jamie

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