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Check-In App: Check Customers in for Classes

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Donna J
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Looking for that special feature to take your business to the next level? Look no further. The Vagaro Check-In App is here.

Quickly scan and check members in as soon they arrive. Successfully upsell and get customers to sign up for multiple classes. Increase your cash flow. Stay on top of class schedules and payments. And run your business much more efficiently with this Vagaro feature.

In this article, we will go over:

Downloading the Vagaro Check-In App

Businesses can download the Vagaro Check-In App free from the Apple and Google Play stores for their iPads and Android tablets. However, it costs US$10 per month to use.

Apple_App_Store.png
Google_Play_Store.png

Note

Clients can check in even if they do not have an appointment or class scheduled for that day.

Purchasing the Vagaro Check-In App

  1. If using the Vagaro Pro App, tap More.

    tap_more.png

  2. Tap Settings.

    tap_settings.png

  3. Tap Check-In App.

    tap_checkin_app.png

  4. Tap Get Started.

    get_started.png

  5. If you're using the web version, click Settings. Then, click Check-In App under the Add-Ons heading on the left side of the screen.

    web_settings.png

  6. Click Get Started. This will activate the app.

    web_get_started.png

Customers Using the Vagaro Check-In App

Customers do not need to download the Vagaro Check-In App. They simply need to access their QR Code, which can be found in their Vagaro Customer App. The Vagaro Check-In App will then scan their QR Code when they sign up or check in for a class in the app.

Note

Each business has the option of issuing customers Membership Cards. Businesses can use the Vagaro Check-In app to scan these membership cards. If a customer does not have a membership card with that business, the business can scan the customer's QR code found on their Vagaro Customer App. Customers also have the option to use both their Membership Card and the Vagaro Customer App QR code to sign up or check in for classes on the Vagaro Check-In App.

Below is an image of what the Membership Card looks like.

memb_card.png

Businesses Using the Vagaro Check-In App

Download and install the Vagaro Check-In App on a tablet to register, sign up, and check in customers for classes. Use your Vagaro Pro log-in credentials to access your Vagaro Check-In App account.

  • Log in to the Check-In App with your Vagaro Pro Email.

    sign_in_2x.png

Businesses not signed up for the Check-In App will be redirected to the Check-In App settings page. They can then activate the app from there.

Businesses also can select from several options on the Check-In App settings screen in Vagaro. These options include:

  • Selecting a Color Theme

  • Adding a Logo

  • Having the option to return to the home screen after a specific amount of time due to inactivity

  • Toggle on Allow Customers to Check-In After Class. Customers can check in for their class even after it has ended by toggling on

settings_2x.png

Click Next at the bottom of the screen when you are finished making the selections.

next_2x.png

Check-in App - Kiosk Setup

  • Enter the Check-In Kiosk Name and tap Save.

    enter_kiosk_name_2x.png

    After you save, you should see the Check in window ready for your customer's use.

    check_in_2x.png

Editing and Replacing Check-In Kiosk Name

  1. Tap the Settings icon and tap Edit Check-In Kiosk Name.

    setting_icon_2x.png

  2. Enter the Check-In Kiosk Name and click Save.

    enter_kiosk_name_2x.png

    After you save, you should see the Check in window ready for your customer's use.

    check_in_2x.png

  3. If you entered a kiosk name that already exists, you will get an alert, Kiosk Name Already Exists. Tap Replace Kiosk to replace the existing kiosk name with the new one.

    replace_kiosk_2x.png

Signing up Customers for Classes in the Vagaro Check-In App

  1. The Vagaro Check-In App will scan the customer's unique QR Code. The customer's QR Code can be found in the Vagaro Customer App when they access their Vagaro customer account. When the QR Code is scanned, customers can create a profile, sign up, and check in for classes with businesses in the check-in app.

    Note

    When customers access their QR Code in their Vagaro customer account, they must swipe down on the screen to see the full QR Code (Image A.) Please view Image B to see how the full QR Code will display when customers swipe down on the screen after accessing their Vagaro customer account.

    Image A

    vpro_QR_code.png

    This is how the full QR Code displays when customers swipes down on the screen after accessing their Vagaro Customer App account.

    Image B

    qr_code.png

  2. The Vagaro Check-In App will scan a customer's QR Code when the code is held in the sight of the iPad's camera. Customers can sign up or check in for a class once the scan is successful.

    1-Use_barcode.png

  3. The customer taps Sign Up on the Vagaro Check-In App to register for a class.

    2-tap_sign_up.png

  4. They select the Session.

    2-Signing_up-4.png

  5. The customer taps + to increase the Number of Sessions. They also can tap on the box to enter a number.

    Tap the drop-down menus to adjust the frequency of the classes. Customers can tap checkboxes under the days they would like to participate in the class as well.

    The customer taps Checkout when they are done making their selections.

    tap_checkout.png

  6. The customer taps Checkout again when they are done. Notice they have an option to Remove the class or classes from the Checkout screen.

    5-tap_checkout.png

  7. Customers can view the classes they signed up for on the right side of the screen. They tap Buy Now to confirm the purchase.

    6-tap_buy_now.png

  8. They tap OK to confirm the checkout.

    7-tap_Ok.png

  9. The customer will get a confirmation that he or she has successfully signed up for the class.

    success.png

Checking in Customers with a QR Code in the Vagaro Check-In App

  1. Once the QR Code has successfully been scanned, customers tap Check In to confirm their participation in the class.

    tap_check_in.png

  2. Customers tap Done when they are finished.

    2-checking_in.png

  3. To undo the check-in, customers tap the Action menu (3 horizontal dots).

    tap_3_dots.png

  4. They tap Undo Check In.

    tap_undo_checkin.png

Checking in Customers Without a QR Code in the Vagaro Check-In App

  1. Customers tap Check in on the main screen to start their class check-in process in the Vagaro Check-In App.

    begin_tap_checkin.png

  2. Customers can swipe down on the screen to locate and tap their name to select.

    find_name.png

    OR

  3. They enter their name in the search box. It appears, and they tap the name once it appears.

    enter_name.png

  4. Customers will be asked to enter their password and tap Check in. From there, they will be able to check in for a class.

Registering and Creating a Profile for Customers in the Vagaro Check-In App

  1. Customers register for an account in the Vagaro Check-In App by tapping Register on the main screen.

    9-Tap_register.png

  2. They enter their First Name and tap the arrow to advance to the next screen.

    10-enter_first_name.png

  3. They enter their Last Name and tap the arrow to go to the next screen.

    enter_last_name.png

  4. They also have to enter their Mobile Number. They tap the arrow to advance to the next screen.

    enter_mobile.png

  5. After entering their mobile number, customers enter their email and tap the arrow.

    Enter_email.png

  6. Finally, customers can tap Create a password to enter a password and tap the arrow to advance.

    create_pwd.png

  7. The Vagaro Check-In App will automatically take a customer's photo when they get to this screen. The system will count to three before taking the photo. Customers can tap Retake Photo if they want to take a new photo. They can tap the arrow to go to the next screen.

    2-Registering-7.png

  8. The customer profile in the Vagaro Check-In App has been created. Customers can tap Edit to make changes or Done when they are finished.

    1-Registering-8.png

Using Guided Access on iPhones and iPads

The Guided Access feature works as a security measure, restricting your screen to one specific app and preventing you from switching to another program or returning to the Home screen.

How to Enable Guided Access on iPhones and iPads

  1. Launch the Settings app on your iPhone or iPad.

  2. Tap General.

  3. Tap Accessibility.

  4. Tap Guided Access under the Learning section.

  5. Tap the switch to turn Guided Access on.

  6. Tap Passcode Settings.

  7. Tap Set Guided Access Passcode and set a passcode.

  8. Toggle Accessibility Shortcut to On, which allows you to triple-click the Home button and enter Guided Access at any time.

How to use Guided Access on iPhones and iPads

  1. Launch the app you'd like the user to have access to.

  2. Triple-click the Home button to launch Guided Access.

  3. Circle any areas of the screen that you would like to make inaccessible.

  4. Tap Options on in the bottom left corner to choose whether or not you want to grant access to the Sleep/Wake button, Volume buttons, touch screen, and motion. Save your selections by tapping Done.

  5. Tap Start on at the top of the screen to begin Guided Access.

How to Enable Screen Pinning on Android

You can pin an app's screen to keep it in view until you unpin it. When a screen is pinned, you can only use that app. You will need to unpin the screen to use your other apps again.

  1. Open your device's Settings app.

  2. Tap Security & Location. Then, tap Screen pinning.

  3. Turn Screen pinning on.

  4. When screen pinning is on, you'll see an option to ask for your PIN, pattern, or password before unpinning.

How to Pin a Screen on Android

  1. Go to the screen you want to pin.

  2. Tap Overview.

  3. Swipe up to show the Pin. You'll see it at the bottom right of your selected screen.

  4. Tap the Pin.

How to Unpin a Screen on Android

  1. Touch and hold the Back and Overview functions on the pinned screen.

  2. Enter your PIN, pattern, or password if you are asked for this information before unpinning.

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