The Check-In app can be a one-stop place for customers to register a new account with your business (and buy a membership if you want them to have one to use the app,) check in for services and classes, and book appointments for future services and classes.
Tip
Because it's mostly your customers who will interact with the Check-In App, these instructions are written from their perspective, listing the steps the customer takes to use the app for these functions.
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Tap Register on the main screen.
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If Membership Purchase is set to Required or Optional, select a membership by selecting Add to Cart, or select Skip (if optional).
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If you select a membership, scan the QR code on the back of an unused membership card and tap Continue.
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Tap and enter First Name? and tap the arrow to advance to the next screen.
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Enter Last Name? and tap the arrow to go to the next screen.
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Enter their Mobile Number and tap the arrow to advance.
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Enter Email and tap the arrow to continue.
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Tap Create a password, enter a password, and tap the arrow.
Password rules: minimum 9 characters, including upper and lowercase letters and numbers.
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The Vagaro Check-In App will take a customer's photo on the next screen.
The system will count to three before taking the photo. Customers can tap Retake Photo if they want to take a new photo.
Tap the arrow to continue.
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The customer profile displays for review. Customers can tap Edit to make changes or Done when they are finished.
Set preferences for Appointment Reminders and Promotional Emails on the profile screen.
Tap Edit to go back and change profile entries or Done to finish and save the new profile.
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If they select a membership, the Shopping Cart displays the membership ready to check out. Add family and friends to share the membership or tap to uncheck Share with Famly & Friends, and then tap Proceed to Checkout to finish purchasing the membership.
The customer's account is set up and checked into the app. They can check in for or book appointments or classes.
Duplicate Email
If a customer tries to register on the check-in app using an email that's already in Vagaro, they will have two choices:
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Sign in with a different email - create a new account with a different email.
The business can reconcile multiple customer accounts using the Customer List report or Merge & Clean Up Customers.
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Log in with this email.
The customer will need to provide the password for the existing account.
If the customer can't access a QR code (on their device or a membership card), they can sign in with their username and password.
After the customer has signed in to the Check-In App, they are presented with any upcoming service appointments or classes so they can check-in. The icon indicates a class.
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Tap Check In on an appointment.
If several appointments or classes are waiting for check-in, you can check in all at once or tap the toggle to turn off check-in for an appointment.
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Tap Close or Check-In (#) to finish.
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Tap Done on the confirmation screen.
If the customer is running late for a class and doesn't have time to check in, they can check in after the class if you've set the Allow Customers to Check-In After Class option (on the check-in app configuration page). You can set a time limit between 1 and 5 hours after a class has ended.
Once signed on to the Check-In App, customers can cancel the appointment or class registration instead of checking in.
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Tap the
icon next to an appointment or class that has not been checked in.
The Check In button changes to read Cancel Appointment.
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Tap Cancel Class or Cancel Appointment.
If there are several check-ins, you can undo all at once or tap the toggle to leave an entry unchanged.
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Tap Close or Cancel(#) to finish.
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Tap Done on the confirmation screen.
Customers can book services and register for classes from the Check-In App after they log into the app.
A weekly selection shows which coming weeks have classes scheduled. Classes are shown with Sign Up buttons and an indicator of how many spots are left in the class. The customer can tap a week to see other scheduled classes.
They can also use the search options to look for a particular class and instructor and choose between Live Stream and In-House classes.
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Select a Service from the drop-down list.
If there are add-ons available for the selected service, select one or more, and then tap Continue.
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Select an Employee or leave set at Any Employee to see all options for the service.
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Select a date.
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Tap Search.
Options for employee and appointment time are shown for the date you selected. You can look at additional availability by tapping a different date.
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Select the appointment time under an employee to select, then tap Book to finish.
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On the booking confirmation, tap the back arrow to return to the check-in page or the X to log out of the app.
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