How to Cancel, Reschedule an Appointment (For Clients of a Vagaro Business)

To cancel or reschedule an appointment from the Vagaro Customer App, follow these steps:

• Go to your Profile. Then select Appointments to view all the upcoming appointments.
• Select Cancel to cancel an appointment. Select Reschedule to schedule the appointment for another date and time.

Let's get started!

• On the Vagaro App
• On the Computer

On the Vagaro App

1. Tap the Profile Icon at the bottom of the screen.

2. Tap the Appointments option.

3. Once you tap the Upcoming tab at the top of the screen, you'll be able to see all your future appointments. Tap Reschedule to schedule an appointment for another date. Tap More to cancel an appointment.

4. Once you tap More, you'll see this screen. Notice you can get directions to a business, view its booking page or reschedule or cancel the appointment.

5. If you don't adhere to the cancellation policy set by the business and try to cancel the appointment, you'll see the popup below.

Once you select the acknowledgment box, tap Cancel Appointment.

On the Web Version

1. Click your Profile Icon or image at the top of the screen.

2. Click Appointments.

3. Click Upcoming at the top of the screen to view future appointments. Click Reschedule to schedule an appointment for a later date. Click More to get directions to a business, view the booking page of the business or Cancel an appointment.

4. If you don't adhere to the cancellation policy set by the business and try to cancel the appointment, you'll see a popup stating that you will not receive a refund.

Once you click to acknowledge this, click Cancel Appointment.