To learn more about all the email and text marketing statuses when creating and sending mass messages to customers, review the information below.
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Email and Text Marketing Statuses
Processed - the message is in the queue and is in the process of being sent out.
Delivered - the message has been delivered to the recipient.
Undelivered - the message was not delivered to the recipient.
Opened - the message was delivered and opened by the recipient. A message can be opened multiple times.
Clicked - the recipient clicked on a link in the message. Links can be clicked multiple times.
Unsubscribed - the recipient chose not to receive marketing blasts.
Spam - The recipient added your email address to their spam or junk folder.
Failed - The message was rejected by the mail server. It also could mean that the destination carrier is no longer in service, is unreachable, is a landline, is filtering out a message for delivery, or the destination device is powered down, out of the service area or may not accept your messages.
Dropped - This occurs when a message is sent to an email address that is already listed on one of the suppression lists: Bounces, unsubscribes, spam reports, and invalid emails. The software automatically drops the message to protect the sender's reputation.
Bounced - The recipient's mail server rejected the message.