Review the information below to learn more about all the email and text marketing statuses that might result from sending mass messages to your customers.
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Navigate to
→ → . -
Click the link for Announced (on [date]) for a campaign.
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Choose between Details and Chart View.
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The chart view shows bars for each status (defined below), divided between email and text. Click any bar to see the detailed view for that status.
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Details view lists the possible status options for you to click for more detail regarding that status.
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In the Details view, you'll see a list of names, email addresses, phone numbers, and dates for the individual messages with that status.
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You can sort the Details view by any column heading, filter it for Email, Text, or All, and search for an email address, cell phone number, or customer name.
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Processed - the message is in the queue and is in the process of being sent out.
Delivered - the message has been delivered to the recipient.
Undelivered - the message was not delivered to the recipient.
Opened - the message was delivered and opened by the recipient. A message can be opened multiple times.
Clicked - the recipient clicked on a link in the message. Links can be clicked multiple times.
Unsubscribed - the recipient chose not to receive marketing blasts.
Spam - The recipient added your email address to their spam or junk folder.
Failed - The mail server rejected the message. It also could mean that the destination carrier is no longer in service, is unreachable, is a landline, is filtering out a message for delivery, or the destination device is powered down, out of the service area, or may not accept your messages.
Dropped - This occurs when a message is sent to an email address already listed on one of the suppression lists: Bounces, unsubscribes, spam reports, and invalid emails. The software automatically drops the message to protect the sender's reputation.
Bounced - The recipient's mail server rejected the message.
Comments
1 comment
It would be nice if VAGARO were not billing us on the Bounce emails!! Is there are way to remove the Bounce email from the list?
Carl
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