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Troubleshooting the Credit Card Swiper on an Android Device

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Donna J
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To troubleshoot a credit card swiper on an Android device, please follow the steps below:

  • Clean the reader

  • Make sure credit card processing is set up correctly in Vagaro

  • Enable microphone in Settings

  • Force close any running apps

  • Uninstall and Reinstall Vagaro Pro

  • Update Android OS

If you've completed these steps and the swiper is still not working, please call 1-925-464-1932, ext. 2 (in the U.S.), so we can go through additional troubleshooting steps.

Support numbers for other countries:

  • Australia: (02) 8319 9138 ext. 22

  • Canada: 778 897 2477 ext 2

  • United Kingdom: (020) 3876 9856 ext 2

Clean the reader

Over time the magnet in the reader may get dirty. The tinting on some wallets may rub off on the client's card, which can rub off on the magnet. A quick way to clean it is to get a paper towel and fold it enough so it fits in the slit. Then slightly dampen it with a small amount of rubbing alcohol (preferred) or glass cleaner. Don't soak it. Rub it back and forth between the slit. This may take a couple of times. After you have cleaned it, try again.

Make Sure Credit Card Processing is Set Up Properly on Vagaro

  1. Click Settings.

    1-Settings.png

  2. Select Credit Card Processing.

    2.png

  3. Ensure that this page is Enabled and your name is under the Merchant Account section. If it states "Awaiting Approval," the merchant account still needs to be approved, and you must wait for it to go through.

    Enabled.png

Remember, if you're having problems swiping a credit card, you can enter the credit card information manually. However, this transaction is subject to higher, key-entered rates.

Enable Microphone in Settings

When using the Vagaro Pro credit card reader on your Android device for the first time, Vagaro Pro will need to access the microphone setting to recognize the signal from the reader.

To make sure this setting is enabled, please follow the instructions below.

  1. Go to your phone Settings.

    Settings.png

  2. Go to Apps

    apps.png

  3. Click Vagaro Pro

    vagaro_app.png

  4. Go to Permissions

    permissions.png

  5. Make sure Microphone is enabled.

    microphone.png

Force Close Any Running Apps

If you're still experiencing issues with the reader, we suggest closing all running apps, including Vagaro.

  • Click the square icon at the bottom of the device. Then swipe the apps away (including Vagaro).

    swipe_away.png

Uninstall and Reinstall Vagaro Pro

If the credit card reader still doesn't work after setting up microphone access and closing all apps, delete the Vagaro Pro app.

  1. Hold the Vagaro Pro icon and then drag it to Remove.

    drag_app_to_remove.png

  2. Another way is to find Vagaro Pro on the app store and then click Uninstall.

    uninstall_through_app_store.png

  3. After the app is uninstalled, hold the Power button together until it turns off on its own. This will not delete any of your device's data. It will just restart your device.

    android_phone.png

  4. After your device reboots, go to the Play Store and Install the Vagaro Pro app.

    install_app.png

Update Android OS

Please make sure you are running the current OS on your Android device.

  1. Go to your phone Settings.

    Settings.png

  2. Go to About Phone.

    about_phone.png

  3. Click System Updates.

    system_updates.png

  4. Click Check for Update.

    check_for_update.png

    If there is a pending update, please install it and then try again.

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