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Troubleshoot the Credit Card Swiper on an Android Device

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Donna J
  • Updated

This is Legacy Hardware

The Credit Card Swiper is a legacy device that Vagaro no longer sells. If you are looking for how to pair your EMV reader, see the following articles:

To troubleshoot a credit card swiper on an Android device, please follow the steps below:

If you've completed these steps and the swiper is still not working, please call 1-925-464-1932, ext. 2 (in the U.S.), so we can go through additional troubleshooting steps.

Support numbers for other countries:

  • Australia: (02) 8319 9138 ext. 22

  • Canada: 778 897 2477 ext 2

  • United Kingdom: (020) 3876 9856 ext 2

Clean the Reader

Over time the magnet in the reader may get dirty. The tinting on some wallets may rub off on the client's card, which can rub off on the magnet. A quick way to clean it is to get a paper towel and fold it enough so it fits in the slit. Then slightly dampen it with a small amount of rubbing alcohol (preferred) or glass cleaner. Don't soak it. Rub it back and forth between the slit. This may take a couple of times. After you have cleaned it, try again.

Make Sure Credit Card Processing is Set Up Properly on Vagaro

  1. Select Settings.

    1-Settings.png

  2. Select Credit Card Processing.

    2.png

  3. Ensure that this page is Enabled and your name is under the Merchant Account section. If it states "Awaiting Approval," the merchant account still needs to be approved, and you must wait for it to go through.

    Enabled.png

Remember, if you're having problems swiping a credit card, you can enter the credit card information manually. However, this transaction is subject to higher, key-entered rates.

Enable Microphone in Settings

When using the Vagaro Pro credit card reader on your Android device for the first time, Vagaro Pro will need to access the microphone setting to recognize the signal from the reader.

To make sure this setting is enabled, please follow the instructions below.

  1. Go to your phone Settings.

  2. Select Apps, and then select Vagaro Pro.

  3. Select Permissions.

  4. Make sure Microphone is toggled on.

Force Close Any Running Apps

If you're still experiencing issues with the reader, close all running apps, including Vagaro.

  • Select the Overview button at the bottom of the screen, then swipe the apps away (including Vagaro).

Uninstall and Reinstall Vagaro Pro

If the credit card reader still doesn't work after setting up microphone access and closing all apps, delete the Vagaro Pro app.

  1. Tap and hold the Vagaro Pro icon, and then select Uninstall.

  2. After the app is uninstalled, hold the Power button and then select Restart.

  3. After your device reboots, go to the Play Store, and then search for and Install the Vagaro Pro app.

Update Android OS

Make sure you are running the current OS on your Android device.

  1. Go to your phone Settings.

  2. Scroll down the list of settings, and select Software Update.

  3. Select Download and install. If there are any updates, they will be automatically installed.

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