Credit Card Processing Fees and Rates

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    Morgan Gustavson

    What update can you provide for customers in Canada? Is there an ETA on processing?

    In the meantime, do you offer any sort of integration with external processors? I can't find any documentation on that.

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    Charles I

    Hi Morgan. We are currently in discussions regarding this, but I can't give you an ETA.

    Unfortunately, we don't integrate with other processors at this time. We will notify all the businesses once credit card processing is offered in Canada. 

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    Claudia Cruz

    Why are the card fees absorbed in small merchant accounts and not larger accounts? Seems like we’re being punished for having larger purchases.

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    Charles I

    Hi Claudia. It's based on how we structured the rates. The small plan has a flat 2.75 percent processing fee, which covers everything. The Large plan has a smaller rate of 2.2 percent + 19cents, but due to the rate being that much lower, we no longer cover the Visa/Master card fees. The merchant becomes responsible for them. I will send your request to the management team. 

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    Halla Pulver

    What is the difference between swiped fee and typed fee? How can I avoid the the larger fee?

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    Charles I

    Hi Halla. You get charged the swiped fee when you swipe the credit card with the reader or use the chip reader. A typed fee is what you receive when you manually enter the credit card number or use a credit card on file. It's deemed a higher risk fee, which is why the cost is slightly higher. Online transactions are also bucketed in the typed fee transactions. I hope this provides more clarification. 

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    Destiny Demone

    Is there a way that we can have our clients pay the credit card transaction fee, included in their total? My previous booking app allowed me to do this but I'm trying to figure out if Vagaro offers this option. 

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    Charles I

    Hi Destiny. We don't offer this option, but I'll send this feedback to our management team. 

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    Stephanie Ramos

    Would I have to Include credit card transaction fee in each one of my services and items ? This is a big issue right now since switching to vagaro.

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    Cosmetic Arts

    Trying to reconcile the credit card charges.  Where do we go to get a statement of charges including the fees?

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    Donna J

    Have you looked at the Deposit Report? (Reports menu > Sales section > Deposits)

    It breaks out all fees on a deposit by deposit basis. Example:

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    Brittany Vannata

    Hi there, if the clients swiped their card to pay in the chip reader does it give us the option to save the card to file or does it manual do it for us. I’ve been typing the card in cause at the bottom of the screen it says save card to file. But I guess I been getting charged more in fees for doing this.

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    Brittany Vannata

    Also how do we see a report and all the processing fees from you guys do you have a report for that

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    Donna J

    Hi Brittany:

    For your first question about swiping/saving card on file, I've submitted a support ticket and you should hear from someone on our support team.

    For the 2nd question, see the response just above your questions and take a look at the Deposit Report. You'll find all fees broken out by deposit in that report.

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    Codie Robles

    How do I change from being a large merchant to a small merchant?

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    Donna J

    Hi Codie: To change your rate, contact support or Vagaro Merchant Services. I've put in a ticket for you to start the process and you should hear from support soon.

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    Lindsay Clarke

    How does it work for Canadian businesses that use Vagaro but don’t have merchant services available? Can they use something else to process payments?

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    Donna J

    Hi Lindsay... Vagaro merchant services are coming to our customers in Canada at the end of June or early July. See this web page for more info: https://sales.vagaro.com/currency#ca

     

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    Stephanie G.

    Do these fees also apply to debit cards? 

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    Donna J

    Stephanie:

    If you're in the US, yes, debit cards incur the same fees like credit card purchases.

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    Tobias Jimenez

    What if one month I have less than $4,000 in sales and the next month I have more than $4,000 in sales? Does the system auto change the card processing rate automatically or do I have to contact vagaro? What if income fluctuates month to month above or below $4,000?

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    Donna J

    I created a support ticket for your question, Tobias.

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