How to Set Appointment Reminders and Notifications

Appointment notifications and reminders are a great way to inform customers about upcoming appointments! You can add content to email notifications, send reminders through push, email, and text, and get customers to confirm if they can make it to a service!

Follow the steps below to learn more!

• Desktop Version
• Mobile Version

Mobile Version

1. Tap More at the bottom of the screen. 

2. Tap Settings.

3. Tap Email & Text Notifications.

4. There are three types of notifications: appointment details, confirmation requests, and reminders. 

Appointment Details— These include details of the appointment once it is booked. Click the toggle to enable.

5. Confirmation Requests— These allow clients to confirm whether or not they will be at the appointment. These are especially helpful in discouraging no-shows. A confirmation notification can be sent as a text and/or email. Tap the toggle switch to enable and enter the number of hours in the second box. We suggest 72 hours or 3 days before the appointment.

Appointment Reminders— These can be sent as a text and/or email. Toggle the switch to enable. Then, enter the number of hours in the second box. We suggest 24 hours before the appointment.

You also can enter a custom message in the email notification. This will be included in your Appointment Reminder. 

7. Select Send notification to business and Send notification to service provider if you want notifications to go to the business as well as the employee providing the service. 

8. Tap Save when all changes have been made. 

Desktop Version

1. Click Settings. Then, click Email & SMS Text Notifications.

2. There are three types of notifications: 

Appointment Details— These include details of the appointment once it is booked. Click the toggle to enable.

Confirmation Requests— These allow clients to confirm whether or not they will be attending the appointment. They are especially helpful in discouraging no-shows. A confirmation notification can be sent as a text and/or email. Click the toggle to enable. Then, enter the number of hours in the second box. We suggest 72 hours or three days before the appointment.

Appointment Reminders— These can be sent as a text and/or email. Click the toggle to enable. Then, enter the number of hours in the second box. We suggest 24 hours before the appointment.

3. You also can enter a custom message in the email notification. This will be included in your Appointment Reminder. 

4. Select the Send notification to business and Send notification to service provider options if you want notifications to go to the business as well as the employee providing the service. 

5. Click Save at the bottom of the screen when you are finished.