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Control the Notifications Sent to Your Customers

Comments

5 comments

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    Kim

    What happens if a client responds to a text message?

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    Donna J

    Kim: Nothing! The numbers shown on text messages from your business are send only.

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    Angel Barnette

    When I booked a client I entered the wrong email address, then I updated it. How do I send another email confirmation so she has it?

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    Donna J

    There's not a function in Vagaro that does that automatically, so here's my idea for a workaround:

    REBOOK the appointment for the same date and time (you'll have to select a different time and then edit that to the original booking time.) If the customer has already paid a deposit for the appointment, edit the deposit field to $0. You'll end up with duplicate appointments on the calendar, so delete one. The rebooking causes a new confirmation email to be sent.

    You might make an enhancement suggestion that we provide an option to resend email confirmations when editing an appointment for a future fix.

    Hope that helps!

    Donna

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    Jamie Bennett

    For all businesses looking to customize their text notifications. Our current format has proven to be informative and reliable while keeping message usage to a minimum. Adjusting the message content would result in the flagging of text messages by mobile providers and would disrupt your message delivery. We appreciate all your feedback and will not be able to make this change.

    Thank you for understanding; however, for customers that would like to send out custom text messages, we do have a Text Marketing Feature. To learn more, see here.

    Jamie

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