Appointment notifications and reminders are a great way to inform customers about upcoming appointments! You can add content to email notifications, send reminders through push, email, and text, and get customers to confirm if they can make it to a service!
Follow the steps below to learn more.
- Vagaro Pro app (next)
- Web Version
Vagaro Pro app
1. Tap More.
2. Tap Settings.
3. Tap Email & Text Notifications.
4. There are three types of notifications: appointment details, confirmation requests, and reminders.
Appointment Details - These include details of the appointment once it is booked. Click the toggle to enable.
5. Confirmation Requests - These allow clients to confirm whether or not they will be at the appointment. These are especially helpful in discouraging no-shows. A confirmation notification can be sent as a text and/or email. Tap the toggle switch to enable and enter the number of hours in the second box. We suggest 72 hours or 3 days before the appointment.
Appointment Reminders— These can be sent as a text and/or email. Toggle the switch to enable. Then, enter the number of hours in the second box. We suggest 24 hours before the appointment.
You also can enter a custom message in the email notification. This will be included in your Appointment Reminder.
6. Select Send notification to business and Send notification to service provider if you want notifications to go to the business as well as the employee providing the service.
7. Tap Save when all changes have been made.
Web Version
1. Click Settings. Then, click Email & Text Notifications.
2. There are three types of notifications:
Appointment Details - These include details of the appointment once it is booked. Click the toggle to enable.
Confirmation Requests - These allow clients to confirm whether or not they will be attending the appointment. They are especially helpful in discouraging no-shows. A confirmation notification can be sent as a text and/or email. Click the toggle to enable. Then, enter the number of hours in the second box. We suggest 72 hours or three days before the appointment.
Appointment Reminders - These can be sent as a text and/or email. Click the toggle to enable. Then, enter the number of hours in the second box. We suggest 24 hours before the appointment.
3. You also can enter a custom message in the email notification. This will be included in your Appointment Reminder.
4. Select the Send notification to business and Send notification to service provider options if you want notifications to go to the business and the employee providing the service.
5. Click Save at the bottom of the screen when you are finished.
Comments
10 comments
Is there a reason the special message option is only available for email notifications? Most clients only use text and they need to be informed of a salon's cancellation policy upon booking and also reminded in appointment reminders/confirmation text messages. This is a feature that many other Vagaro users have asked for and needs to be added asap.
I agree with the above comment, majority of my clients only use text confirmations. Is there a way to change layout and wording?
I agree, most of our clients use text and say they were not aware of our cancellation policy because it only shows up on email not text. Please create a way to add cancellation policy to text reminder.
Hi Grace. I will submit a feature request on your behalf. We're working on a text marketing feature that is set to be released this year. We will keep you updated.
Hi are customization for text message reminders going to be made available soon? Agreeing with all the comments above this would be very helpful and the wording in the auto generated text messages have been confusing to some clients.
Hi Amanda. I'll send a feature request regarding customizing text reminders, but you can customize your text marketing messages: https://support.vagaro.com/hc/en-us/articles/360037386174-How-to-Use-Text-Marketing-in-Vagaro.
I would also like to be able to customize the text reminders. Clients are texting back the automated vagaro number and we are not receiving those messages if clients want to cancel and text back!
There is a feature request that looks like it would address this issue. I don't know if it's on the development schedule, but you could add your comments and vote to it.
https://feedback.vagaro.com/forums/915991-feature-requests/suggestions/41475088-do-not-reply-on-text-reminders
What happens if a client responds to a text message?
Kim: Nothing! The numbers shown on text messages from your business are send only.
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