Follow the steps below to check out a customer using Vagaro Pay Later (VPL). If your customer hasn't signed up for VPL yet, you can invite them to sign up from the Checkout page while you're completing a transaction. If your customers have any questions about Vagaro Please Later, please direct them to call our dedicated Vagaro Pay Later support number at (866) 332-1131.
Important
The Vagaro Pro app and Web screens have similar steps for both versions. Follow the steps below, but remember that your screen may look different.
Also, keep in mind that for every VPL transaction, there is a 6% non-refundable fee.
This article will cover the following:
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Invite a Customer to Vagaro Pay Later (next)
Related Article: Getting Started with Vagaro Pay Later
Important
Please Read Before Continuing!
Only available for US businesses. After one business day, all VPL payments deposit into the booth renter's or the business's merchant account. The cut-off time is 6 p.m. PST. Any transactions made with VPL after 6 p.m. will be deposited in two business days.
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Vagaro Pro: Select Checkout.
Web: Select Checkout.
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Select or create a customer from the checkout screen.
You will see an Invite chip if the customer has not signed up for VPL.
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select Invite.
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Enter a phone number and email address, then select Send to Customer or have the customer scan the QR code with their device.
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Vagaro Pro: Select Customers.
Web: Hover over Customers, then click Customers Management.
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Select a customer.
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In the Vagaro Pay Later section, select Send Invite.
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Enter a phone number and email address, then select Send to Customer or have the customer scan the QR code with their device.
An invite to sign up for VPL is sent to the customer.
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select Checkout.
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Select a customer and enter products, services, or classes.
Note
You cannot pay for recurring packages or memberships with VPL.
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Enter the VPL payment amount, then select Checkout.
Splitting VPL Payments with Other Payment Methods
The payment can be paid entirely with VPL or split between VPL, cash, gift card, credit card, or check.
Maximum Limit Reached
If the initial VPL transaction exceeds the Maximum Limit, a pop-up window will prompt you to Split with Credit Card or Use a Different Payment Method.
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select Split with Credit Card, then charge a credit card.
You can split the payment using a Card on File or Credit Card Reader (if connected).
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select Use Different Payment to split with payment methods other than credit card.
Once Change Due is greater than or equal to 0, select Checkout again to begin the customer checkout process.
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Enter the customer's phone number and email address, then select Send to Customer or have the customer scan the QR code on their device.
The VPL checkout screen is sent to the customer's device. Please wait until they complete the checkout.
The system waits five minutes for the customer to complete the transaction on their device. select Resend Vagaro Pay Later Checkout to Customer to send new links to the customer. If your customer changes their mind, you can select Cancel Vagaro Pay Later Checkout, then click Cancel Checkout to cancel the VPL checkout process.
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From this point on, the customer will continue the checkout process from their device. Have the customer follow the steps below.
Charge your credit card
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Open the Checkout link sent to your device.
Note
The text or email will prompt you to complete the Contactless Checkout. This prompt is for Vagaro Pay Later.
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Add a tip, then select Next.
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Select Continue on the split payment screen.
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Select Charge Card.
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Please sign for the transaction, then select Next.
Next, start the VPL checkout process.
Customers are not guaranteed acceptance for VPL transactions. VPL accepts or denies individual transactions on a case-by-case basis. Approval to enroll in VPL is not a guarantee of the transaction's acceptance. When a payment fails, the customer can pay for the entire transaction with Credit Card or any other payment method.
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select Charge Card (Transaction Amount) to pay for the entire transaction with a credit card.
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select Cancel Entire Transaction to pay for the transaction using other payment methods.
While failures can be frustrating for both the business owner and the customer, there are some steps you can take to prevent failed payments.
DOs
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Communicate with your customers about VPL. Mention that there is no guarantee for approval.
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Charge a customer before performing a service for large VPL transactions.
A VPL denial after a pricey service can be a difficult scenario to deal with.
DON'Ts
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Have multiple transactions with VPL for the same customer in a short period, including deposits.
When a customer is approved for VPL with an initial deposit, the payment may fail when the remaining balance of the service is paid for. To prevent this from happening, you can set the deposit amount to 100% of the service price when paying with VPL.
By setting the deposit for the full amount of the service, you ensure that the VPL payment is successfully processed and the service is fully paid for. This can avoid confusion or complications if the payment is denied when the balance is due.
We are here to help. Please contact Vagaro Support for any questions/concerns.
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