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Set Up Your Business for Vagaro Pay Later

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10 comments

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    Donna J

    Taylor I'm creating a support ticket for this.

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    Jamie Bennett

    Hey Lacey, 
    The 6% fee is the industry standard for Buy Now, Pay Later and is clearly stated in the VPL Terms and Conditions, this support article, and our sales pages. However, I will look into why you cannot apply a tip after a VPL purchase. In the meantime, you can enter a tip before completing the transaction. Please see the image below.

    Thank you,

    Jamie

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    Beverly Charles

    Hi Jaime,
    Thank you for responding. Yes, I have prefaced every checkout through Vagaro pay later with the possibility of not being approved. It’s just concerning that not one client has been approved yet. I’m a hairstylist.

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    Taylor Robinson

    I will be deactivating Vagaro Pay Later after only one use. They sent someone else my $850.00 transaction and they told me it was nothing I did I settings and it was a problem on their side and I have to reach out to that person send to me the money. Then once I addressed how my tax stuff will be effected they said to reach out to a tax specialist. They did not fix any issue I called about.

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    Jamie Bennett

    Hi Beverly,

    I understand that it can be difficult to tell a customer that their payment was declined. There is nothing that you are doing wrong because there is no guarantee that a transaction will be approved for Vagaro Pay Later, so it might be worth mentioning that there is a possibility for a decline. Each business type has a set maximum checkout amount for Vagaro Pay Later. Could you tell me what type of business you are?

    Thanks,

    Jamie

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    Jamie Bennett

    Hi Beverly,

    Your maximum checkout amount with Vagaro Pay Later should be around $1500. Customers can be denied for a variety of reasons based on the information provided by the customer. The actual specific cause of failure and details can be provided by reaching out to Certegy at 1-833-293-3133. 

    Thanks,

    Jamie

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    Lacey Grace

    My first experience using Pay Later leaves me wanting to deactivate the feature with a 6% fee and no tips.

    I offered my long time client the use of the Pay Later feature for the first time. Her total was $300. But $282 was deposited into my bank account. No where are the fees listed so I contacted customer service and was told this information is only visible when signing up. As a busy business owner, I don't recall petty fees. But $18 to use this feature caught my attention. It would have been much appreciated for a transparent alert or reminder before the transaction and then a fee breakdown email from vagaro. ( Also useful for tax season to write off fees) BUT most importantly the feature has no place for them to tip or otherwise she would have as she usually does. So I lost $68 using this feature!

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    Keana Garcia

    Recently begin using Vagaro Pay Later and my first experience was not pleasant for my client or myself. From my understanding, after speaking with an agent, because I require a deposit at the time of booking, potential clients only have the ability to be approved for the deposit amount and not the full amount of the services they are booking for.

     I was not aware of this so when checking out my client she was under the impression she was approved for the full services booked, but when I went to check her out that was not the case, "Pay Later" only took care of the deposit.

     Is there a future plan to have a work around where at the time of checkout potential clients can get approve for the full amount of the services booked that will allow me to still keep making despots mandatory for clients who choose not to use the pay later option?

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    Jamie Bennett

    Hi Keana,
    The customer will need VPL approval twice, once for the deposit and once for checkout, to pay for the entire service with Vagaro Pay Later. Transactions are approved on a case-by-case basis, but a customer can pay for a deposit and the remaining amount with Vagaro Pay Later. As a suggestion, I would recommend checking out the remaining amount before performing the service/class or checking out the entire service at once. 

    Thanks,

    Jamie

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    Beverly Charles

    I signed up for Vagaro Pay later to make things easier on my clients. I thought this additional option would have been easier & beneficial for both my clientele & myself…it’s been an embarrassing journey so far. Every single client that has applied  are receiving a decline status at checkout. I’m not sure if I’m doing anything wrong on my end, but I’m not sure if I can continually try to utilize it with all of my clients and causing embarrassment.

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