With Vagaro Pay Later (VPL), your customers will make larger purchases, knowing they can pay over six weeks in four installments with no finance charges! Vagaro will deposit the full purchase amount (minus their 6% non-refundable fee) into your bank account the next business day.
After VPL checkout, all future payments are handled between the customer and Vagaro, so your business isn’t affected if a customer misses a payment.
Important
Please Read Before Continuing!
If your customers have any questions about Vagaro Please Later, please direct them to call our dedicated Vagaro Pay Later support number at (866) 332-1131.
Only available for US businesses. All VPL payments will be deposited into the booth renter's or the business's merchant account after one business day. The cut-off time is 6 p.m. PST. Any transactions made with VPL after 6 p.m. will be deposited in two business days.
This article will cover the following:
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Sign Up for Vagaro Pay Later (next)
Related Article: Checking Out using Vagaro Pay Later
You cannot activate VPL without Credit Card Processing.
There are four pages in Vagaro where you can activate VPL:
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On the Vagaro Pay Later sales page
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On the Credit Card Processing page
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On the Feature Subscription page
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On the In-House Checkout page.
All pages have a similar sign-up process, so you can follow the steps below to activate VPL.
Important
The Vagaro Pro app and Web screens have similar steps for both versions. Follow the steps below, but keep in mind that your screen may look different.
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Web: Go to → → .
Vagaro Pro: Go to → → → .
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select Activate.
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Read and agree to VPL terms, then select Save.
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The VPL activation request has been sent.
Note
VPL acceptance may take up to two weeks for approval.
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select Send Invites to invite your customers to VPL. select Not Now to close the pop-up.
Note
All emails sent through this invitation are free and will not be deducted from your email marketing plan.
Customers will receive the email shown below.
If you clicked or selectped Not Now, you can select Invite Customers from the Vagaro Pay Later page.
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Once VPL is activated, set a minimum and maximum limit for customer purchases, then select Save.
Your booth renters or employees with their own VMS accounts will automatically be enrolled for VPL when you set it up for your business. Service providers will receive a pop-up to view VPL conditions.
Select Participation Agreement to view the terms.
Select Ok to exit.
Service Providers will receive a commission from the full sale total. The 6% fee is not deducted from commissions. Funds are automatically divided into employee bank accounts if a VPL transaction is made with multiple Merchant Accounts in a single checkout.
When refunding customers for VPL purchases, be sure to use the same payment methods as the original transaction. For example, if a payment was split between cash, credit card, gift card, and VPL, refund the same amounts for each payment method.
Do not refund a transaction paid for with VPL using only cash or gift cards! The customer’s account will not be credited for the refund, or you might refund the same customer twice. Make sure you refund all VPL purchases through the Transaction List. Vagaro will refund the customer for all VPL purchases by reimbursing the full original purchase price or installments paid by the customer. For your business, after a refund, Vagaro will take the entire purchase amount from your account. The 6% fee is non-refundable.
For more information on how to make a refund, see Refund Your Customers.
You can find VPL reporting in:
You can deactivate VPL anytime, even if customers are still paying installments.
Comments
10 comments
Recently begin using Vagaro Pay Later and my first experience was not pleasant for my client or myself. From my understanding, after speaking with an agent, because I require a deposit at the time of booking, potential clients only have the ability to be approved for the deposit amount and not the full amount of the services they are booking for.
I was not aware of this so when checking out my client she was under the impression she was approved for the full services booked, but when I went to check her out that was not the case, "Pay Later" only took care of the deposit.
Is there a future plan to have a work around where at the time of checkout potential clients can get approve for the full amount of the services booked that will allow me to still keep making despots mandatory for clients who choose not to use the pay later option?
Hi Keana,
The customer will need VPL approval twice, once for the deposit and once for checkout, to pay for the entire service with Vagaro Pay Later. Transactions are approved on a case-by-case basis, but a customer can pay for a deposit and the remaining amount with Vagaro Pay Later. As a suggestion, I would recommend checking out the remaining amount before performing the service/class or checking out the entire service at once.
Thanks,
Jamie
I signed up for Vagaro Pay later to make things easier on my clients. I thought this additional option would have been easier & beneficial for both my clientele & myself…it’s been an embarrassing journey so far. Every single client that has applied are receiving a decline status at checkout. I’m not sure if I’m doing anything wrong on my end, but I’m not sure if I can continually try to utilize it with all of my clients and causing embarrassment.
Hi Beverly,
I understand that it can be difficult to tell a customer that their payment was declined. There is nothing that you are doing wrong because there is no guarantee that a transaction will be approved for Vagaro Pay Later, so it might be worth mentioning that there is a possibility for a decline. Each business type has a set maximum checkout amount for Vagaro Pay Later. Could you tell me what type of business you are?
Thanks,
Jamie
Hi Jaime,
Thank you for responding. Yes, I have prefaced every checkout through Vagaro pay later with the possibility of not being approved. It’s just concerning that not one client has been approved yet. I’m a hairstylist.
Hi Beverly,
Your maximum checkout amount with Vagaro Pay Later should be around $1500. Customers can be denied for a variety of reasons based on the information provided by the customer. The actual specific cause of failure and details can be provided by reaching out to Certegy at 1-833-293-3133.
Thanks,
Jamie
My first experience using Pay Later leaves me wanting to deactivate the feature with a 6% fee and no tips.
I offered my long time client the use of the Pay Later feature for the first time. Her total was $300. But $282 was deposited into my bank account. No where are the fees listed so I contacted customer service and was told this information is only visible when signing up. As a busy business owner, I don't recall petty fees. But $18 to use this feature caught my attention. It would have been much appreciated for a transparent alert or reminder before the transaction and then a fee breakdown email from vagaro. ( Also useful for tax season to write off fees) BUT most importantly the feature has no place for them to tip or otherwise she would have as she usually does. So I lost $68 using this feature!
Hey Lacey,
The 6% fee is the industry standard for Buy Now, Pay Later and is clearly stated in the VPL Terms and Conditions, this support article, and our sales pages. However, I will look into why you cannot apply a tip after a VPL purchase. In the meantime, you can enter a tip before completing the transaction. Please see the image below.
Thank you,
Jamie
I will be deactivating Vagaro Pay Later after only one use. They sent someone else my $850.00 transaction and they told me it was nothing I did I settings and it was a problem on their side and I have to reach out to that person send to me the money. Then once I addressed how my tax stuff will be effected they said to reach out to a tax specialist. They did not fix any issue I called about.
Taylor I'm creating a support ticket for this.
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