Getting Started with Vagaro Pay Later

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    Keana Garcia

    Recently begin using Vagaro Pay Later and my first experience was not pleasant for my client or myself. From my understanding, after speaking with an agent, because I require a deposit at the time of booking, potential clients only have the ability to be approved for the deposit amount and not the full amount of the services they are booking for.

     I was not aware of this so when checking out my client she was under the impression she was approved for the full services booked, but when I went to check her out that was not the case, "Pay Later" only took care of the deposit.

     Is there a future plan to have a work around where at the time of checkout potential clients can get approve for the full amount of the services booked that will allow me to still keep making despots mandatory for clients who choose not to use the pay later option?

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    Jamie Bennett

    Hi Keana,
    The customer will need VPL approval twice, once for the deposit and once for checkout, to pay for the entire service with Vagaro Pay Later. Transactions are approved on a case-by-case basis, but a customer can pay for a deposit and the remaining amount with Vagaro Pay Later. As a suggestion, I would recommend checking out the remaining amount before performing the service/class or checking out the entire service at once. 

    Thanks,

    Jamie

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    Beverly Charles

    I signed up for Vagaro Pay later to make things easier on my clients. I thought this additional option would have been easier & beneficial for both my clientele & myself…it’s been an embarrassing journey so far. Every single client that has applied  are receiving a decline status at checkout. I’m not sure if I’m doing anything wrong on my end, but I’m not sure if I can continually try to utilize it with all of my clients and causing embarrassment.

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    Jamie Bennett

    Hi Beverly,

    I understand that it can be difficult to tell a customer that their payment was declined. There is nothing that you are doing wrong because there is no guarantee that a transaction will be approved for Vagaro Pay Later, so it might be worth mentioning that there is a possibility for a decline. Each business type has a set maximum checkout amount for Vagaro Pay Later. Could you tell me what type of business you are?

    Thanks,

    Jamie

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    Beverly Charles

    Hi Jaime,
    Thank you for responding. Yes, I have prefaced every checkout through Vagaro pay later with the possibility of not being approved. It’s just concerning that not one client has been approved yet. I’m a hairstylist.

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    Jamie Bennett

    Hi Beverly,

    Your maximum checkout amount with Vagaro Pay Later should be around $1500. Customers can be denied for a variety of reasons based on the information provided by the customer. The actual specific cause of failure and details can be provided by reaching out to Certegy at 1-833-293-3133. 

    Thanks,

    Jamie

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